Refund & Return Policy
Effective Date: July 21, 2026
Thank you for shopping with BMG Technology Solutions. We are committed to providing quality products and excellent customer service. Please review this Refund & Return Policy before making a purchase.
Retail Store Purchases
15-Day Return Policy
Most products purchased through our online store may be returned within 15 calendar days of the delivery date.
To be eligible for a return, your item must:
- Be in like-new condition with minimal signs of use.
- Be returned in its original packaging with all accessories, manuals, cables, and included documentation.
- Include proof of purchase or your order number.
- Not be damaged due to misuse, abuse, accidental damage, improper installation, or unauthorized repair.
Returns that do not meet these requirements may be denied or may qualify only for a partial refund at our discretion.
Return Authorization Required
Please do not return any item without contacting us first.
To request a return, email admin@bmg-ts.com within the applicable return period.
Please include:
- Your order number
- The reason for your return
- Photos of the item if it is damaged, defective, or incorrect
Once your request has been reviewed, we will provide return instructions, including the appropriate return shipping address if your return is approved.
Returns sent without prior authorization may be refused or returned to the sender.
Non-Returnable Items
The following items are not eligible for return unless they arrive defective or were shipped in error:
- Digital downloads and software licenses
- Gift cards
- Custom-built or special-order products
- Clearance, closeout, and final sale items
- Opened consumable products, including printer ink, toner, batteries, and similar items
- Products with missing, removed, or altered serial numbers
- Products damaged due to misuse, neglect, unauthorized modification, or improper installation
Refurbished Products
Certified refurbished products may be returned within 15 calendar days of delivery if they are defective or not functioning as described.
Normal cosmetic wear disclosed in the product listing is not considered a defect.
Auction Sales
Items purchased through our auction platform are sold AS IS, unless otherwise stated in the product listing.
All auction sales are considered final.
Returns or refunds will only be considered if:
- You received the wrong item.
- The item was damaged during shipping.
- The item received is materially different from the listing description.
Buyer’s remorse, bidding errors, or finding a lower price elsewhere are not valid reasons for cancellation or refund.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
To help us process your claim, please provide:
- Your order number
- Photos of the shipping box
- Photos of the shipping label
- Photos of the damaged or incorrect item
- Photos of all packaging materials
Failure to report shipping damage within this timeframe may affect our ability to process your claim.
Refunds
Once your approved return has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original method of payment within 5–10 business days. Processing times may vary depending on your bank or credit card provider.
Original shipping charges are non-refundable unless the return is the result of our error or a verified defective product.
Exchanges
We replace products only if they are:
- Defective
- Damaged during shipping
- Incorrectly shipped
If a replacement is unavailable, we may issue a refund at our discretion.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- Our shipping error
- A verified defective product
- Shipping damage
We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.
BMG Technology Solutions is not responsible for returns lost or damaged during transit.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has shipped, it must follow this Refund & Return Policy.
Auction purchases generally cannot be canceled after the auction has ended.
Manufacturer Warranty
Many products are covered by the original manufacturer’s warranty. Warranty coverage varies by manufacturer and product.
Please refer to the product listing for warranty information when available.
Contact Us
If you have questions regarding returns, refunds, exchanges, or warranty claims, please contact us.
BMG Technology Solutions
Email: admin@bmg-ts.com
Phone: (214) 400-5752
Website: https://bmg-ts.com