Refund and Return Policy

Effective August 22, 2026

BMG Technology Solutions accepts eligible returns requested within 15 calendar days after delivery.

Requesting a Return

Before returning anything, email support@bmg-ts.com with your order number, reason for return, and photos if the item is damaged or defective.

Do not ship anything back until we approve the return and email you the correct return address and instructions. Unauthorized returns may be refused.

Return Requirements

Returned products must:

  • Be in the same condition received;
  • Include the original packaging, accessories, cables, and manuals;
  • Have matching serial numbers; and
  • Be free of passwords, accounts, activation locks, and personal data.

Products damaged through misuse, improper installation, liquid exposure, modification, or unauthorized repair are not eligible for return.

Damaged or Incorrect Orders

Report damaged, defective, missing, or incorrect products to support@bmg-ts.com as soon as possible, preferably within 48 hours of delivery.

If we confirm the problem, we will provide return instructions and may offer a replacement, repair, or refund. BMG will cover standard return shipping for confirmed damaged, defective, or incorrect orders.

Change-of-Mind Returns

Customers are responsible for return shipping when an eligible product is no longer wanted, was ordered by mistake, or is incompatible.

Original shipping charges are nonrefundable. Opened or used non-defective products may have a 15% restocking fee deducted from the refund.

Non-Returnable Products

The following are non-returnable unless required by law:

  • Software, license keys, downloads, and activated digital products;
  • Gift cards;
  • Special-order or personalized products;
  • Opened hygiene-sensitive products; and
  • Products clearly marked “Final Sale” or “Non-Returnable.”

Refunds

Approved refunds are issued to the original payment method after the product is received and inspected. Please allow up to 10 business days for inspection and processing. Your bank may require additional time to post the refund.

Contact

BMG Technology Solutions
Website: bmg-ts.com
Email: support@bmg-ts.com

Do not return any product without written approval and return instructions from BMG Technology Solutions.