Frequently Asked Questions
Quick answers about ordering, shipping, returns, and how BMG Technology Solutions works. Can’t find what you need? Contact us directly.
What kind of products do you sell?
Computers, software, networking gear, headsets, keyboards, storage, cables, and everyday office accessories. Check each listing for current specifications, condition, price, and availability. Browse everything on our Shop page.
Are your products new, used, or refurbished?
Condition varies by listing. Check the individual product page for condition, specifications, and included accessories before ordering. If anything is unclear, contact us with the product link before you buy.
How fast is shipping, and do you ship across the US?
We ship eligible products across the United States. Shipping costs are shown at checkout. Processing and delivery times depend on the product, availability, destination, and carrier; contact us if you need an item by a specific date.
Do you offer local pickup?
We’re a fully online business, so every order ships to you — we don’t have a physical storefront or local pickup option. Please review shipping information at checkout or contact us before ordering if timing is important.
What’s your return and refund policy?
We stand behind what we sell. Full details on eligibility, timelines, and how to start a return are on our Refund and Returns Policy page. If anything about your order isn’t right, contact us and we’ll help sort it out.
Is checkout secure? What payment methods do you accept?
Yes — checkout runs over a secure, encrypted connection. Accepted payment methods are shown at checkout; you’ll see all available options before you enter any payment details.
Do you work with businesses, not just individual shoppers?
Yes. Alongside our online shop, we source, configure, and support IT hardware and software directly for businesses — servers, networking equipment, workstations, and more. See what we offer on our Services page.
How do I get in touch if I have another question?
Email us, or use the form on our Contact page. We read and respond to every message.
I’m not sure what equipment my business needs — can you help?
Yes. Tell us what your team does, how many people need equipment, and your budget, and we’ll recommend options and give you a clear price before you buy. Use our Help Me Choose form, or contact us directly.
What brands do you carry?
Our selection includes established technology brands. Browse the shop for current products and check the individual listing for the brand, model, and specifications.
Can I order from outside the United States?
International orders require a quote before purchase. Request an international shipping quote with your country, postal code, product links, and quantity. We must confirm product eligibility, shipping costs, and destination requirements. International checkout is not currently available.
How can I check whether a product works with my equipment?
Compare the listing’s specifications with your device model, operating system, ports, and power requirements. For docks, displays, and accessories, matching the connector alone may not be enough. Ask BMG before ordering and include your device model and the product link.
Still have questions, or need more help?
Contact BMG