Frequently Asked Questions
Quick answers about ordering, shipping, returns, and how BMG Technology Solutions works. Can’t find what you need? Contact us directly.
What kind of products do you sell?
A wide range of real, in-stock technology: computers and peripherals, networking gear, cables and chargers, cameras, audio, office supplies, fitness tech, and more, spanning hundreds of categories from recognizable, trusted brands. We also run live auctions for deal hunters. Browse everything on our Shop page.
Are your products new, used, or refurbished?
Condition varies by listing and is stated on each product page — our standard catalog is sourced through our distributor relationships, while auction items may be new, open-box, or refurbished depending on the lot. Always check the individual listing for condition details before you buy or bid.
How fast is shipping, and do you ship across the US?
Most orders ship within 2-3 days across the US. Exact delivery estimates are shown at checkout before you pay.
Do you offer local pickup?
We’re a fully online business, so every order ships to you — we don’t have a physical storefront or local pickup option. Most orders ship within 2-3 days across the US, with exact estimates shown at checkout.
What’s your return and refund policy?
We stand behind what we sell. Full details on eligibility, timelines, and how to start a return are on our Refund and Returns Policy page. If anything about your order isn’t right, contact us and we’ll help sort it out.
Is checkout secure? What payment methods do you accept?
Yes — checkout runs over a secure, encrypted connection. Accepted payment methods are shown at checkout; you’ll see all available options before you enter any payment details.
How do the live auctions work?
Browse open auctions, place a bid, and if you’re the winning bidder when the auction closes, the item ships to you like a normal order. Auctions are temporarily paused right now — check back soon, or browse our regular shop in the meantime.
Do you work with businesses, not just individual shoppers?
Yes. Beyond the shop and auctions, we source, configure, and support IT hardware and software directly for businesses — servers, networking equipment, workstations, and more — backed by our Dell Technologies, Lenovo and D&H partnerships. See what we offer on our Services page.
How do I get in touch if I have another question?
Call us at 972-848-7139, email admin@bmg-ts.com, or use the form on our Contact page. We read and respond to every message.
I’m not sure what equipment my business needs — can you help?
Yes. Tell us what your team does, how many people need equipment, and your budget, and we’ll recommend options and give you a clear price before you buy. Use our Help Me Choose form, or contact us directly.
What brands do you carry?
We source from established, recognizable brands through our distributor and partner relationships, including Dell Technologies, Lenovo, and D&H, plus hundreds of other trusted names across our catalog.
Still have questions, or want to talk to a person directly?
Contact BMG