Refund and Return Policy
Overview
Our refund and return policy lasts 15 days. If 15 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.
Exemptions
Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
Additional Non-Returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To Complete a Return:
We require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds:
Refunds may be partial in the following cases:
- Items with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in original condition, damaged, or missing parts (not due to our error)
- Returns made more than 15 days after delivery
Refund Process
Once your return is received and inspected, we will email you regarding the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account.
- Contact your credit card company (it may take time to process).
- Contact your bank (some processing time is normal).
If you’ve completed these steps and still haven’t received your refund, contact us at support@bmg-ts.com.
Sale Items
Only regular-priced items are eligible for a refund. Sale items are non-refundable.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange, please contact us at support@bmg-ts.com.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value. If the item wasn’t marked as a gift, the gift giver will receive a refund and be notified of your return.
Shipping Returns
To return your item, mail it to: {physical address}. You are responsible for non-refundable shipping costs. If you receive a refund, return shipping will be deducted from it.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
Need Help?
For questions regarding returns and refunds, contact us at support@bmg-ts.com.